Helpful tips for adventure companies navigating COVID-19 disruption.
Have You Unlocked the Power of Email Automation for Your Adventure Brand? Efficiency is vital in business. When the need to scale comes around, deploying systems, processes, and workflows can shift the very essence of not only how we do business, but of how we serve our customers, too. So when we start looking [...]
How to Leverage Customer Reviews to Win More Business How is your brand doing with customer reviews? Are you getting reviews from the majority of your customers, or only from the person who makes the reservation? If the latter situation applies to your biz, you could be missing 50% to 75% of your review [...]
Position Now for 2021 Pre-Bookings And Capitalize on Your Fall 2020 Local Season Adventure tourism brands that can operate domestically are seeing strong local bookings and some entirely new customer audiences. These brands are carefully navigating the stressful landscape of changing state protocols and limits on operational capacities. Meanwhile, many adventure tourism brands—especially those [...]
How to Pivot Your Adventure Brand's Messaging & Targeting to Local Tourism *This blog was created in the peak of the pandemic, but we still find this information relevant in 2021* Reopening: Geo-Targeting & First-Time Customers Americans are getting outdoors in greater numbers than ever before. Families that have hardly ventured out for outdoor recreation [...]
Videos & Live Streams Inspire Social Connection Adventure brands across the world were thrust in a unique position three short months ago. With travel suddenly suspended by COVID-19, there's been a collective shift towards service over sales, along with a strong uptick in inspired brand messaging. Platforms like Facebook and Instagram are now being [...]
Tips to Support Your Reopening Communications As places begin modified reopenings across the world, effective and timely communication is more critical than ever to reassure travelers. You want to give them the confidence to begin planning their next adventure with you. Use our handy acronym #HACK (Helpful, Authentic, Clear, Kind) in crafting and marketing [...]
Celebrating Earth Day... Digitally! Today is the 50th Anniversary of the “Earth Day” Holiday. This year the theme is Earth Day Goes Digital. We are sharing some of our favorite Zoom™ backgrounds so that you can be in some of the most beautiful places on our planet from the comfort of your home. These [...]
Photo Courtesy of Alpaca Expeditions - Empowering Women Porters in Peru Inspiring Examples of #HACK Content in Action from the Outdoor Industry In our blog, 8 Tips For Effective Brand Messaging During Covid-19, we shared with you some principles for effective messaging during this time. The main takeaways are to stay visible, to [...]
Pivot & Focus on Proactive Marketing Content Strengthen Your Adventure Brand Now, During COVID-19 In recent weeks, we’ve shared resources on how to best support your customers, staff and business, tips for cancellations and refunds, and effective adventure brand messaging during this unprecedented COVID-19 disruption. Now let’s consider: How can we make the best [...]
Fast Moving, Constant Change, Uncertainty We wish this was describing a first descent river trip in a canyon no-one has ever seen before - but it's today's "current normal" description of both life and running a tourism-based company, thanks to COVID-19. Messaging and marketing efforts have to recognize this new reality and pivot immediately. [...]
