Once upon a time, email was one-size-fits-all. You had your adventure brand's email list, and you emailed them... a "cast and blast" kind of situation. No matter where they were in their customer journey with you, they got the same message. But these days, we have technology on our side and the ability [...]
With the online world being as hyper-responsive as it is, travelers have a certain level of expectation when it comes to the overall ease of booking their lodging and activities. A few clicks and boom—they're ready to go! As an adventure brand, you've most likely taken this to heart with creating an easy [...]
Those of us who run adventure brands...well, we got into this business because of our love for the adventure itself. There's a deep appreciation for the thrill, the fun, the way it challenges our mind and body. More than that, though, there are deeply rooted beliefs that truly keep us going when the going [...]
Last week I had the pleasure of doing an interview with Marilyn Ball on her Speaking of Travel radio show and podcast. Not only was it a lot of fun to talk with Marilyn about my travel adventures, that include China to Tibet, but it was surprisingly rewarding to reflect with her on all of the zigs [...]
Last November of 2015 I got a chance to travel to Tibet to help with Tibetan responsible tourism entrepreneurs with their marketing challenges. The trip was part of a very cool, practical grassroots project that directly teaches Tibetans how to run successful tourism companies. At the end of a two week trip that went from Chengdu [...]
