Website Brand Pivot

Luxury Travel Market Brand and Trade Partners Repositioning

AndAdventure made a fundamental business pivot 5 years after Liquid Spark developed the adventure company’s high performance Croatia-only, B2C tour operator website. The business pivoted to focus almost exclusively on selling to luxury travel advisors and trade partners, plus it expanded beyond Croatia to include Slovenia and Montenegro. We came back in to apply an elevated brand refresh, add new country content, and restructure the website around the trade partners POV and value.

CLIENT CHALLENGE

An award-winning travel brand had pivoted its target audience and offerings. It needed a careful website design and content refresh while keeping its brand heritage and values clear.

AndAdventure had transformed into focusing almost exclusively on the boutique DMC side of its adventure travel services: operating luxury private experiences across Croatia, Montenegro, and Slovenia. The website, however, was still framed around Croatia-only activities with a casual, direct-to-consumer voice, with trade partners relegated to a password-protected section. The DMC services existed only as a single page with no strong content & sales funnel for travel advisors and trade partners. The site was rich in B2C tours, with complete itineraries, tour categories, etc. but this no longer matched where the business was now going. In addition, And Adventure wanted to to roll out a freshly elevated brand identity across the site.

This wasn’t just a redesign — it was a complete repositioning of our business online. We needed to shift from a consumer-facing adventure travel site to a professional DMC platform for travel advisors, across three countries, without losing twenty years of brand equity. The Liquid Spark team understood that from day one. They restructured everything around what our trade partners actually need — dedicated portals, streamlined inquiry flows, destination content that advisors can trust to sell from. The result is a site that authentically reflects who we are today: a boutique DMC partner for Croatia, Slovenia and Montenegro.
Veselka Huljic – Owner & Founder, AndAdventure Croatia


THE SOLUTIONS

What We Did

Applied Elevated Brand Across the Website

We designed in AndAdventure’s new visual identity across every page. Expertly reflecting the nuances of updated brand colors and fonts means we shifted design elements and layouts as needed, to match the elevated brand the client envisioned.

Restructured Navigation Around Trade Partners

We rebuilt the navigation around Destinations, Experiences, and a dedicated For Partners hub, replacing the single original DMC page with complete content for travel advisors the included value proposition, the Trip Crafting process, and a partner inquiry path.

Split Experiences by Audience

Within the Experiences section, we separated content into “Curated for Advisors”, while keeping only their best selling “Book Direct” offerings of sailing trips and self-guided tours. Now both audiences easily find what’s relevant, with fully-aligned branding.

Cut Extraneous, Distracting B2C Content

We removed 90% of the B2C tours that were distractions to the new B2B focus, while retaining the heritage B2C tours that made And Adventure famous. Cutting extensive tour listings, display grids, outdated award mentions, and other content makes the site lean and focused.

Homepage Rebuilt Around Primary Business Goals

We replaced the consumer-facing messaging with a dual call-to-action “Explore / Partner” to meet visitors’ intent, moved partner credibility content above the “fold”, featured the new 3-country expertise, and swapped consumer reviews for travel advisor partners testimonials.

Three-Country Destination Structure

We rebuilt the destinations section to equally represent Montenegro and Slovenia alongside Croatia, all while educating visitors on AndAdventures’ intimate, insider expertise in the Balkans. A Multi-Country Journeys page ties them together.

THE RESULTS

A New Look & Feel

Elevated Branding and Clear B2B Focus

The new site is easy to navigate, and the brand fully aligns with the luxury DMC positioning of AndAdventure. All while keeping the brand heritage and SEO strength of the B2C site.

Tripled DMC Value with 2 New Countries

Expertly launched Slovenia and Montenegro with same brand promise and demonstrated DMC insider expertise. Credible, authentic, and engaging.

HELPFUL RESOURCES

See How Adventure Tourism Benefits From Web & Development Design Done Right